From: StenoPlasma ExploitDevelopment ()
Date: Fri Dec 03 2010 - 12:05:53 CST

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All,

Thanks for the input. I went to this list for help because ESRI support
has been non-responsive to outsiders.

Thanks!

-----------------------------------------------------
StenoPlasma at ExploitDevelopment.com
www.ExploitDevelopment.com
-----------------------------------------------------

-------- Original Message --------
> From: "KF (lists)" <kf_listsdigitalmunition.com>
> Sent: Friday, December 03, 2010 10:00 AM
> To: "Thor (Hammer of God)" <thorhammerofgod.com>
> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>
> ESRI support typically does not speak to people unless you have a support
contract. Historically they can be hard to contact even as a Site License
admin.
> Let me know if you need any help.
> -KF
>
> On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:
>
> > Jump through hoops? The customer service link is a simple submit form.
  It also has a phone number. It also has a "customer feedback" submit
form. No "acceptance of terms" required (not that it would matter anyway).
 And I think you completely understand what my point is... :)
> >
> > t
> >
> > -----Original Message-----
> > From: Jeffrey Walton [mailto:noloadergmail.com]
> > Sent: Friday, December 03, 2010 9:11 AM
> > To: Thor (Hammer of God)
> > Cc: StenoPlasmaexploitdevelopment.com;
full-disclosurelists.grok.org.uk
> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
> >
> > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God)
<thorhammerofgod.com> wrote:
> >> Have you the "Contact Us" section on the website? They have links to

> >> both customer service and technical support. That might be a good
> >> place to start.
> > Using the website (and hence their web submittal forms) requires
agreeing to the company's terms of service. Email does not. Its a
compelling reason not to jump through the hoops to contact the company
through the website.
> >
> > _______________________________________________
> > Full-Disclosure - We believe in it.
> > Charter: http://lists.grok.org.uk/full-disclosure-charter.html
> > Hosted and sponsored by Secunia - http://secunia.com/

_______________________________________________
Full-Disclosure - We believe in it.
Charter: http://lists.grok.org.uk/full-disclosure-charter.html
Hosted and sponsored by Secunia - http://secunia.com/

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