Valdis.Kletnieksvt.edu
Date: Thu May 08 2003 - 08:55:01 CDT

• Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]

On Wed, 07 May 2003 10:14:12 CDT, Neil Dickey said:

> I agree with Hamish Stanaway in that you are unlikely to hear
> anything substantive from the ISP. That doesn't mean they are
> ignoring you, and it may mean that they are simply swamped with
> similar complaints.

Something else to remember is that sometimes, the "abuse" address
isn't *allowed* to tell you much more than a "your message has been
received and will be dealt with". In our case, we're stuck with some
fairly heavy rules about the disclosure of student information. The
Buckley Amendment (http://www.cpsr.org/cpsr/privacy/ssn/ferpa.buckley.html)
in particular - our legal counsel says that in general, (b)(1) means that
we can't say anything more than "we'll look into it and take appropriate
action", because the problem is almost always a student. We might have
a little chat with them, or refer the matter to Judicial Affairs - in both
cases, that's a "student record" and I can't tell you what happened unless
you have a subpoena or similar.

I *can* tell you that every single thing that shows up gets looked into
and something appropriate is done about it....
--
                                Valdis Kletnieks
                                Computer Systems Senior Engineer
                                Virginia Tech

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.1 (GNU/Linux)
Comment: Exmh version 2.5 07/13/2001

iD8DBQE+umG1cC3lWbTT17ARAnErAKCb7GcOVMgmxzeEmEknMbgjRXYVpQCeJR4J
+Zhlip4lH9aCjLAXUay1Kmo=
=oLZl
-----END PGP SIGNATURE-----

• Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]