From: Paul Van Gurp (Paul.VanGurppwgsc.gc.ca)
Date: Mon Sep 22 2003 - 11:35:08 CDT

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Some things to consider...

Has your browser added a .zip extension to the files? Have you paid your annual maintenance? Is it expired? Have you applied the latest licence key?

-----Original Message-----
From: Nicholas EK Ng [mailto:nicholassilicon.net.my]
Sent: Monday, September 22, 2003 10:13 AM
To: 'Emrah Alpa'; issforumiss.net
Subject: RE: [ISSForum] "Network Sensor XPU 20.19" can not be installed

Try the "XPU uninstall" to uninstall the last update, then apply the 20.19
again.

Hope this helps.

-----Original Message-----
From: issforum-adminiss.net [mailto:issforum-adminiss.net]On Behalf Of
Emrah Alpa
Sent: Thursday, August 21, 2003 6:55 AM
To: issforumiss.net
Subject: [ISSForum] "Network Sensor XPU 20.19" can not be installed

Hi all,

I can't update my RealSecure Network Sensors to the latest Network Sensor
XPU 20.19. When I perform the usual XPU method, the update fails with a "No
X-Press update packages were found at the specified location." error.

Here's the step-by-step breakdown of the error:

1. I download these 2 files, from ISS: RSNetSnsr70_MU_20_19.xpu and
RSNetSnsr70_MU_20_19.ini

2. From Console, I right-click the Network Sensor, and select "X-Press or
product update".

3. I select "Local drive or network share", and point to the correct folder,
and enable "X-Press Update".

4. After I click NEXT, the installer searches for updates, and after 2
seconds, displays the message "No X-Press update packages were found at the
specified location.". As expected, I can't go any further, as the "NEXT"
button is greyed out.

Could there be a packaging issue with the Network Sensor XPU 20.19?

I tried the following, but none helped:

1. Made sure, the "RSNetSnsr70_MU_20_19.xpu" file did not have a ".ZIP"
extension.

2. Downloaded the file from another computer, to bypass connectivity/IE
cache problems.

3. Rebooted the Console box.

My environment is based on W2K Standard Server boxes, with SP3 and all
latest hotfixes:

RealSecure Workgroup Manager 6.7 (6.7.2003.109) SP1

Event Collector 6.5.2003.34 (SR 1.5)

RealSecure Network Sensor 7.0.2002.155 (MU 20.18)

Any help appreciated.

Thanks,

Emrah Alpa

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