From: james fowler (santiagocox.net)
Date: Wed Aug 27 2003 - 14:52:43 CDT

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I believe that what Uncle George is saying is:
(paraphrase) 'Why should I spend my time debugging your app if you aren't
going to really care that much about the debugging info/patches/whatever
info collected about the issue?'

Ken:
It may be that the contribution of Uncle George is sufficient to warrant
granting him a service contract so that HPQ can appropriately value the information
they are being given.

Just a thought.

James

James Fowler
santiagocox.net
ICQ: 59959089

"Thinking implies disagreement; and disagreement implies non-comformity; and non-comformity
implies heresy; and heresy implies disloyality -- so obviously thinking must be stopped"
[Call to Greatness, 1954] -- Adlai Stephenson

On Wed, 27 Aug 2003, Block, Kenneth wrote:

> Bug reports from customers without support contracts do not go into the bit bucket. The advantages to having a support contract:
>
> * Problem reports get higher priority.
> * Feature requests are given more consideration.
> * Fixes are more likely to be made in the current release instead of the next release. Depending on the type of support contract it is even possible to get fixes in the previous release.
> * HP will work with you if the report is incomplete or if you do not really understand what the problem is.
> * If the problem is not a bug, HP will help you understand how to use the product.
> * HP will try to provide a work around until the problem is fixed.
> * HP will provide status and time estimates.
>
> The level of support for bug reports you will get directly from HP without a support contract should be at least as good as, if not better than, the support you would have gotten from UNH. However, if what you are doing is mission critical, I highly recommend getting a support contract.
>
> -----Original Message-----
> From: Uncle George [mailto:gatgulgatworks.com]
> Sent: Wednesday, August 27, 2003 1:13 PM
> To: axp-listredhat.com
> Subject: Re: Tried to submit a Java/JDK problem to the UNH group
>
> Why would anyone write a concise and complete report, if it is just
> going into a "bit bucket". Since the java JVM for alpha/linux crashed,
> it is technically the porter(s) problem, which i think is now compaq/hp.
>
> Block, Kenneth wrote:
>
> > No guarantees are provided for bug reports if you do not have a support contract. Make sure your report is concise and complete. If you need help understanding your problem, you should get a support contract.
> >
> >
> >
>
>
>
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