From: Adam Rykala (adam.rykalavirgin.net)
Date: Tue Mar 23 2004 - 16:23:25 CST

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Allen/Gore/SlackWareWolf wrote:

>On Tuesday 23 March 2004 10:11, Adam Rykala wrote:
>
>
>>Paul Shepperd wrote:
>>
>>
>>>Or write email......UNSUSCRIBE... Try unsubscribe heh ...it wouldn't have
>>>worked even if he did do it the right way. Heh
>>>
>>>
>>While we're all feeling smug and self righteous perhaps we ought to
>>remember that for a lot of people English isn't their first language,
>>and that perhaps laughing at others mistakes might come rebounding back
>>at us on the karma wagon.....
>>
>>
>
>And that kind of thinking is what keeps tech support people having to put up
>with people who call to yell at the tech support staff because it's their
>fault somehow that when they formatted the HD they lost all
>information....Look up rinkworks.com/stupid and see what I mean.
>
>
I used to head a System support team for a branch of a multimillion
pound company and the first thing anyone under me learnt was that no
matter how stupid someone was, no matter what things they did - to
remember that their job was to fix the computer, not get all high and
mighty and perpetuate the us/them scenario that dominates IT.
Fortunately I no longer work in IT and headed to academia.

If you want respect as a Tech Support unit - you earn it. You earn it by
fixing things, by helping people out and encouraging people to learn.

No techy under me would bitch about people doing stupid things - because
in 90% of the cases the actual real problem was a lack of training on
the users part, and in the remaining 10% its IT's faults for not locking
down the system properly.

Besides all I seemingly can see here is a wonderful reinforcement of the
Slashdot mentality that seemingly dominates the Linux clique. I've been
running Linux at home since 1996 so I'm a relative young pup but I never
fail to be astounded at the amount of cliqueiness and empire building
within the Linux community.

And regardless of that, my original point stands - it seems to me that
the original poster is possibly using English as a second language - now
he will go away feeling that the Mandrake Discuss mailing list seeming
encourages abuse - I only remember one post actually to the list to help
the guy unsubscribe.

No matter because I know, is seemingly the attitude here. And I also
know. And I will be using it. Much as I like Mandrake, if this is the
level of discussion here perhaps its time to find a new distro.

--

| I'll be right there, I'll never leave | pgp key id: 0x7f3c5776 |
| All I ask of you...... is believe... | Stop SCO - http://groklaw.net|
| ---REGISTERED LINUX USER-----#87817--- | adam.rykalanew-wales.net |
| http://thissystemkills.new-wales.net | adam rykala |

-=-=-
... The purpose of the icons, the purpose of the entire OS X look and feel, is to keep the customer happy during that critical period between the time of sale and the time the check clears. (Bruce Tognazini)

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