From: Vincent Danen (vdanenmandrakesoft.com)
Date: Tue Mar 23 2004 - 18:07:29 CST

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On Mar 23, 2004, at 3:23 PM, Adam Rykala wrote:

>>>> Or write email......UNSUSCRIBE... Try unsubscribe heh ...it
>>>> wouldn't have
>>>> worked even if he did do it the right way. Heh
>>>>
>>> While we're all feeling smug and self righteous perhaps we ought to
>>> remember that for a lot of people English isn't their first language,
>>> and that perhaps laughing at others mistakes might come rebounding
>>> back
>>> at us on the karma wagon.....
>>
>> And that kind of thinking is what keeps tech support people having to
>> put up with people who call to yell at the tech support staff because
>> it's their fault somehow that when they formatted the HD they lost
>> all information....Look up rinkworks.com/stupid and see what I mean.
>>
> I used to head a System support team for a branch of a multimillion
> pound company and the first thing anyone under me learnt was that no
> matter how stupid someone was, no matter what things they did - to
> remember that their job was to fix the computer, not get all high and
> mighty and perpetuate the us/them scenario that dominates IT.
> Fortunately I no longer work in IT and headed to academia.
>
> If you want respect as a Tech Support unit - you earn it. You earn it
> by fixing things, by helping people out and encouraging people to
> learn.
>
> No techy under me would bitch about people doing stupid things -
> because in 90% of the cases the actual real problem was a lack of
> training on the users part, and in the remaining 10% its IT's faults
> for not locking down the system properly.
>
> Besides all I seemingly can see here is a wonderful reinforcement of
> the Slashdot mentality that seemingly dominates the Linux clique. I've
> been running Linux at home since 1996 so I'm a relative young pup but
> I never fail to be astounded at the amount of cliqueiness and empire
> building within the Linux community.
>
> And regardless of that, my original point stands - it seems to me that
> the original poster is possibly using English as a second language -
> now he will go away feeling that the Mandrake Discuss mailing list
> seeming encourages abuse - I only remember one post actually to the
> list to help the guy unsubscribe.
>
> No matter because I know, is seemingly the attitude here. And I also
> know. And I will be using it. Much as I like Mandrake, if this is the
> level of discussion here perhaps its time to find a new distro.

I agree, to some extent. I think following the old adage "if you have
nothing nice to say, don't say it" is a good rule of thumb to live by.
Yes, it's aggravating having people mail the list to unsubscribe, but
while some may have thought the individual who was trying to
unsubscribe was ignorant, making fun of him because he can't spell is
showing ignorance as well.

Please don't respond to this, or the thread (kill it now before it gets
out of hand). Let's just all try to show a little more respect for our
peers.

And let me handle administrative things like this.

Thanks.

---
Mandrakesoft Security; http://www.mandrakesecure.net/
Online Security Resource Book; http://linsec.ca/
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