Hello all. I'm Steve Riley, a consultant in Microsoft Consulting
Services. I work in the telecommunications practice (meaning that my
customers are telecom companies, cable companies, ISPs, ASPs, and the
like), specializing in security both generally and as it relates to our
products. Soon I will be working with some folks in TechNet and the MSRC
(Microsoft Security Response Center) to help redesign our security
pages. Some things that we think we need to improve on are:

  * Information in context ("I'm a small business customer; what do I
need to do to get secure?")
  * Complete descriptions of how to do things ("Help me get secure,
don't just give me parts.")
  * More scenario-based things
  * Find out where customers percieve gaps in the existing site.

If you have a moment, would you please write back to me and tell me what
you like and what you don't like about our security web site? What can
we do better? What kinds of things are missing?

A lot of times I've heard customers ask, "What more is there to
Microsoft security besides installing service packs and hotfixes?" Well,
a lot of what we want to do with the side redesign is help people
understand our philosophy on security and guide them toward the light --
how to do security right, as it were. We want /security to be more than
just a collection of checklists and hotfixes. What other recurring
questions have you heard from others?

Please respond only to me (rather than hitting "reply all") to keep list
traffic down. Thanks very much! I appreciate your suggestions.

___________________________________________________________
Steve Riley
Microsoft Telecommunications Consulting in Denver, Colorado
sterileymicrosoft.com +1 303 521-4129 (mobile)
sterileyhotmail.com (MSN Messenger)
www.microsoft.com/serviceproviders/columns/
Applying computer technology is simply finding the right wrench to pound
in the correct screw.

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