As someone who has found problems with a patch, that were legit, I'd
like to make some comments

> Finally, there's PSS, Product Support Services. If you
> encounter a problem applying a patch, you call PSS ASAP!

This is not always possible. For example, with the TS patch, it was out
of PSS hours in the UK. UK support, within normal hours, is umm,
haphazard at best in getting the right person. It was only by a
combination of a) I used to work at MSN, and b) I got my old boss to go
through the internal Exchange address book that I got a sensible email
to alert. A 15-20 minute call to US support, and handing over credit
card numbers is not within all our means. I also found out emailing
security actually gets to the Redmond security guards :)

Surely there has to be a better way than actually paying up front to
report bugs? And a better way for those of us outside the US to report
these things?

Barry

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