On Sat, Dec 01, 2001 at 10:30:31AM +0100, Ralf Hildebrandt wrote:
| Official postfix-users mantra: post FULL log information when asking
| questions, since most of us have no ESP abilities.

The courier-imap FAQ contains a lengthy admonishment --- the
sort of thing that should go without saying, but doesn't.
Maybe we could borrow from it for the Postfix FAQ.

  Asking for help on the courier-users mailing list

   A: The courier-users mailing list should be the first place to look
   for assistance with resolving any issues. You only need to observe a
   few simple rules in order to increase your chances of getting a quick
   and helpful response:
    1. Subscribe to the mailing list before you ask any questions. If you
       are not subscribed, you will not receive any replies that are
       mailed to the list only.
    2. Do not send HTML E-mail messages, unless you want many people to
       automatically delete them, unread. If you are using MS-Outlook,
       turn off HTML formatting before sending mail to the list.
    3. Before sending a question, check it to make sure that your message
       does not contain the words "doesn't work." Saying only that
       something doesn't work is not very useful in trying to analyze the
       problem. If something isn't working correctly, merely stating it
       will not make much progress. Be sure to always include in your
       messages:
          + The contents of any related configuration files.
          + What happens, exactly, that makes you think that something
            isn't working right.
          + The contents of your system log file (syslog, or
            /var/log/messages).
          + Be sure to describe any non-standard modifications to the
            operating system you're using, such as a kernel hacked with
            one of several varieties of the OpenWall patch, or
            filesystema mounted with a no-suid option. Many problems turn
            out to be unintentional conflicts with various unexpected
            side-effects of these custom modifications (but not after
            wasting a great deal of time chasing ghosts).
    4. Do not send large attachments (over 10K bytes is a rule of thumb),
       to the list. Put it somewhere - on the web or on a FTP server -
       and include a link in your message instead.
    5. Always mention what you've already tried to do in order to fix the
       problem. People are more likely to help you if they know that
       you've made some effort to figure it out by yourself, and you are
       only asking for help after running into a dead end.
    6. If you do not get an answer in one hour, don't resend your
       message. If people open their mailbox and see five copies of the
       same message, they'll be ignored. Have patience. Either wait some
       more, or accept it as a fact of life. Try again to figure out the
       answer on your own. You can certainly ask again after you've tried
       to figure it out once more, and still didn't get anywhere. Don't
       just write again, and simply say that it still doesn't work.
       Provide some additional information, showing what else you've
       tried to do, to no avail.

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