From: Cami (camismweb.co.za)
Date: Mon Aug 01 2005 - 15:53:33 CDT

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Matt Fretwell wrote:
> You misunderstand the meaning of complain. Someone requesting help or
> information are not complaining. Someone grumbling or moaning rather than
> rectifying the problem are complaining. Ignoring complaints does not equal
> not advising of a problem. I never said I did not point the problem out to
> them, but I do ignore the complaints whilst the misconfiguration persists.
> I always check with the customer as to whether said companies are
> legitimate contacts. They do get issued details of the problem, if so.

Then i retract what i said.

> Whitelist or other arsey 'We don't have a problem sending to anyone else'
> responses do, however, get ignored. They have been given specific details.
> If they then wish to ignore them, that is their choice. At the end of the
> day, once the systems are configured correctly, they would have nothing
> causing them to be blocked :)
>
> Also, being advised upon MTA morality by someone who will block swathes
> of IP's due to the somewhat higher probability of them being non legit
> MTA's or zombie machines, without giving them the benefit of the doubt, is
> a case of the pot calling the kettle black :) Unless of course, you no
> longer block dynamic ranges as a matter of course?

I do still, and the amount of complaints are few, very very few.

Of the handfull that have complained in the last few months,
the admins themselves are well aware they are responsible
for the spammers that are sending through their relays and
time/effort is taken to help them deal with the problem.

Cami

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