From: Jorey Bump (listjoreybump.com)
Date: Tue May 01 2007 - 08:13:05 CDT

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Charles Marcus wrote:

> Sometimes you (and others on this list) are a bit arrogant in your
> treatment of people who don't exhibit an acceptably (to you) advanced
> level of knowledge and expertise, but that is your right, and I'm not
> complaining about it.
>
> Is there a postfix support list that is a little more forgiving, and
> willing to help people new to postfix (specifically), and mail server
> administration (in general)?

If the list is unforgiving, it has as much to do with the topic matter
as anything else. It turns out that running a mail server *does* require
an advanced level of knowledge and expertise, and perhaps novices are
roughly encouraged to get up to speed before assuming the responsibility
of managing a public server, especially if they want a solution 'Today'.
  Sadly, a poorly managed mail server soon becomes a problem for the
rest of us, and there is no acceptable level of 'almost working'. So,
put on your bulletproof vest, show that you are doing your research
(submitting proper error reports indicates you've read the
documentation), and you'll benefit from the knowledge base available on
this list (I know I do). You're unlikely to find the same level of
quality anywhere else on the topic of Postfix, or even general
SMTP-related issues. The developers actively participate and even
provide patches (!) to solve proven issues. You don't often see that
level of dedication in a project, free or not.

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