From: Victor Duchovni (Victor.DuchovniMorganStanley.com)
Date: Mon Oct 01 2007 - 14:00:28 CDT

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On Mon, Oct 01, 2007 at 09:55:37PM +0300, Petri Riihikallio wrote:

> Hello
>
> I am looking for software to manage an e-mail customer service
> center. A web or e-mail based system to dispatch new requests to next
> available available agent, monitor open and closed cases, transfer e-
> mail conversations to senior agents etc. Just like a telephone call
> center system does.

RT is very popular in this space.

--
        Viktor.

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