From: Petri Riihikallio (petri.riihikalliometis.fi)
Date: Wed Oct 03 2007 - 06:30:46 CDT

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> I am looking for software to manage an e-mail customer service
> center. A web or e-mail based system to dispatch new requests to
> next available available agent, monitor open and closed cases,
> transfer e-mail conversations to senior agents etc. Just like a
> telephone call center system does.

I received three good pointers:

RT Request Tracker http://bestpractical.com/rt/ (open source)
Kayako http://www.kayako.com/ (commercial, reasonably priced)
BMC Remedy http://www.bmc.com/products/proddocview/
0,2832,19052_19429_32859582_106756,00.html (high end)

Thanks for the input!
--
Cheers
Petri
GSM +358 400 505 939

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