From: Ralf Hildebrandt (Ralf.Hildebrandtcharite.de)
Date: Wed Oct 03 2007 - 07:04:02 CDT

• Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]

* Petri Riihikallio <petri.riihikalliometis.fi>:
>> I am looking for software to manage an e-mail customer service center. A
>> web or e-mail based system to dispatch new requests to next available
>> available agent, monitor open and closed cases, transfer e-mail
>> conversations to senior agents etc. Just like a telephone call center
>> system does.
>
> I received three good pointers:
>
> RT Request Tracker http://bestpractical.com/rt/ (open source)
> Kayako http://www.kayako.com/ (commercial, reasonably priced)
> BMC Remedy
> http://www.bmc.com/products/proddocview/0,2832,19052_19429_32859582_106756,00.html
> (high end)

And of course OTRS.

--
Ralf Hildebrandt (Ralf.Hildebrandtcharite.de) plonkcharite.de
Postfix - Einrichtung, Betrieb und Wartung Tel. +49 (0)30-450 570-155
http://www.arschkrebs.de
I have a spelling checker - It came with my PC;
It plainly marks four my revue - Mistakes I cannot sea.
I've run this poem threw it, I'm sure your pleased too no,
Its letter perfect in it's weigh, My checker tolled me sew. -- Janet Minor

• Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]