From: Doug Jaquays (jaquayskcms.msu.edu)
Date: Tue Feb 03 2009 - 10:45:52 CST

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Hello,

  We recently moved our anti-virus server to Linux, eTrust ITM and SLES10sp1 with all available updates without going to sp2. When our clients have notifications that match our policy, they are forwarded to the server, which then sends the notification to a php script that parses the information and emails it using the mail() command. Everything appears to work as intended to this point. The problem is that once the mail gets in queue, it seems to almost never be picked up until some form of human interaction wakes up master/pickup/qmgr/whichever-piece-it-is-that's-not-working. The human interaction part seems to be flakey as well. Sometimes flushing the queue works immediately, sometimes it doesn't. I had a message sit in the queue for almost 24 hours and when I tried to run strace on master as some website suggested, it suddenly sent the message through. It does appear to somehow be related to how long it sits idle without sending a message. eTrust screwed up one of their definition releases that tagged javascripts inappropriately about a week ago and it was sending messages very frequently which all made it through. I've searched all of what I would believe to be the obvious causes of my problem and for any errors that explain the issue. I'm sure I'll be asked, so here are the potentially relevant pieces of data: http://pastebin.com/m6bc0ebe8

Doug Jaquays
MSU-KCMS Information Technology
1000 Oakland Dr.
Kalamazoo, MI 49008
(269) 337-4409

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