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From: Mark Krenz (marksuso.org)
Date: Fri Jun 25 2010 - 11:59:21 CDT
On Fri, Jun 25, 2010 at 04:46:10PM GMT, Simon Waters [simonwzynet.net] said the following:
> Ask for the bounced emails or other evidence for why they believe this.
> I've seen all sorts of misunderstanding from people looking at such things, so
> simply ask for the evidence including headers for anything to do with spam.
Is there a mailing list that would help me figure out how to get this
information from the user? ;-)
Believe me, I ask repeatedly for this information all the time and its
like pulling rusty nails out of an old barn. You'd think that over the
past decade I would have gotten better at coaxing users into giving me
all the details I need up front, but its still just as hard. So many
users are already in the blame the provider mode nowadays that you have
to disarm them first before you can get anything across.
Suso Technology Services, Inc.