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From: Devin Ganger (DevinG3sharp.com)
Date: Tue Mar 18 2008 - 18:55:37 CDT
> Mike Moratz-Coppins
>> Wayne S. Anderson
> > 2) Jon's point about reliability here is very key to the
> > discussion. It is COMPLETELY irresponsible to warrant to a
> > customer that you can certify a system safe after it has been
> > infected with any manner of control-compromising code that has
> > gone undetected/untreated for a period of time.
> Do you see this as applying in a joe average home user scenario?
Absolutely it does. If you say, "I've fixed it," you've arguably agreed to assume liability (as one of the earlier bits of conversation brought out) for the further good operation. If you've missed some piece of malware that then goes on to capture sensitive personal data...
...not a position I'd want to be in. And most of the clients I had back when I was working on home systems understood that, once I explained it to them. After all, the name of the game is user education. If they're engaging in risky practices, they need both the negative feedback (the inconvenience of having the drive wiped) and the positive feedback (okay, here's where you probably picked that up, and here's ways to browse more safely) if they're going to learn something about using their computer more intelligently.
Devin L. Ganger, Exchange MVP Email: deving3sharp.com
3Sharp Phone: 425.882.1032
14700 NE 95th Suite 210 Cell: 425.239.2575
Redmond, WA 98052 Fax: 425.558.5710
(e)Mail Insecurity: http://blogs.3sharp.com/blog/deving/