attached mail follows:

As you guys can probably tell, I think that this is a great idea and I'm
fully behind it. Short of having myself or Fyodor (or a few other guys
around here) man the phones full time, I don't think you're going to
find better people for the job than Silicon Defense. Sorry to submit
you to marketing, but that's how I feel about it. :)

   -Marty

Stuart Staniford wrote:
>
> Hi guys:
>
> Just to let everyone know that Silicon Defense is now going to be providing
> commercial support contracts for Snort.
>
> http://www.silicondefense.com/ for more info,
>
> or call 1-866-41-SNORT (1-866-417-6678) for sales
>
> Basically, we've hired some extra folks, had them installing and
> uninstalling and attacking and generally playing hard with snort, and now
> they pretty much know what they're doing. Behind them stands the rest of
> us (Joey, Jim, Roel, me, etc) who've been working on Snort in different
> ways for the last eighteen months (contributing various plugins and new
> code and work on the rulesets). Between all of us, we pretty much know
> Snort inside out - both how the code works, and what the issues are with
> using it on our own networks and client networks.
>
> And so for those of you who work in environments were it's helpful to have
> a commercial outfit supporting a product, we're here for you. If you buy a
> support contract we'll provide rapid response help with your Snort related
> problems. We really want to build a reputation for taking care of
> customers, and so we'll give your problem our best shot (if you're ever
> unhappy with our service, call me personally at the number below). We've
> upgraded our phone system to handle your calls, or we can take tickets off
> email reports too. We're working on web form submission for those
> customers that prefer that.
>
> For the rest of the community - we really hope this helps everyone. The
> deal is this: if we can make money from supporting Snort, then it will give
> us more resources that we can plough back into the basic engineering of the
> tool (at the moment we do it as a kind of side effect of our government
> research business). That will give us all a better product, which in turn
> will increase the size of the Snort market, and in turn let us do still
> more.
>
> If you have thoughts or questions on this, let us know what you think. We
> want to stay open to the community and do this in a way that folks feel
> good about. Marty's very pleased with the idea. He said, "I can't think
> of a better organization to handle technical support for Snort and its
> related products," and "More than any other single commercial organization
> they have been involved with Snort since its infancy and have been active
> participants in user support, in developing new and interesting intrusion
> detection techniques, and providing key insight into Snort design and
> implementation. I am truly excited at the prospect of Silicon Defense
> providing formalized support solutions for the Snort and its related
> products."
>
> We're excited! Tell your friends!
>
> Stuart.
>
> --
> Stuart Staniford --- President --- Silicon Defense
> ** Silicon Defense: Technical Support for Snort **
> mailto:stuartsilicondefense.com http://www.silicondefense.com/
> (707) 445-4355 (707) 445-4222 (FAX)
>
> _______________________________________________
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--
Martin Roesch
roeschmd.prestige.net
http://www.snort.org
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