From: Joel Esler (jeslersourcefire.com)
Date: Sat Feb 04 2012 - 23:57:25 CST

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On Tue, Jan 24, 2012 at 02:45:05PM -0500, Joshua Kinard wrote:
> On 01/23/2012 11:18, Joel Esler wrote:
>
> > Just let everyone know what we've done as a result of this conversation.
> > We've put in a couple of bugs to track this/these issue/issues and we're
> > going to evaluate what we can do to satisfy the requirements/opinions
> > stated here. I'll follow up with this thread when we make progress.
>
>
> Slight deviation in topic, but have you guys ever thought of making Snort's
> internal bugzilla (or other such issue tracker) publicly-accessible? I
> imagine there's some things you guys want to keep to yourself, and most
> ticketing systems should have a "developer only" bit in them.
>
> Might help better manage comments/ideas/bugs/patches from the community if
> we can file those into a ticket tracker and then get CC'ed when updates happen.

Followup to this. We had a bugzilla system. It seems that no one ever used it. It's different from our internal bugzilla system that we actually commit code with and annotate. So I made the decision to kill it. Reason being, most bugs and feature requests are submitted through the bugs[] email address. I handle all the bugs that come into the system through the community anyway and provide feedback to the reporters when I know more. I think to have a bugzilla system public would be the same thing, another system for me to log into and move the bugs to our internal system, and vice versa.

I thought about encouraging the devel team to use the public system, but we can't as things affect product as well, as don't have a public product system as not all of our code is open source.

So I think the way the community has been submitting bugs up to this point is working for us just fine, I see no need to make another process for people to deal with, both externally, and internally.

 --
 Joel Esler
 Senior Research Engineer, VRT
 OpenSource Community Manager
 Sourcefire

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